I have an A4 and Q7. When I call the dealer to schedule an appointment for oil change, they give me a date that is at least 1-2 weeks. I call my man Fares and he tells me just bring it in ;). Wow, I give props to Independent Audi, I've never seen such professional and fast car service in my life.
- by Sam - 06/07/2010

This is a great shop! Audi trained Fares is just the kind of guy an Audi owner needs. I have a 2002 S6, and when they see me drive it into the service department at Rusnak, all they see are $$$ signs. Just the reverse with IA&VWS.,Inc. Fares will let you know the best way to go, costing you the least amount of your hard earned money.
I now ONLY trust my S6 to Fares, and I drive from the Marina.
- by Dana M - 05/23/2010

Independent Audi has always given me top notch service. Fares is always available to look at whatever issue I am having and assess it within minutes. Most of the time he tells me it is nothing and I can go on my way...that is businessman looking to build a strong business based on the truth and not a rip off. Fares is honest, professional, personable and nice. I am glad I was fortunate enough to have been referred to him by my Independent Volvo dealer (my wife's car) because I feel like I get a real straight answer from Fares and know my car is in good hands...as well as the driver...ME!!! They get a 12 out of 10 and will always be my mechanic.
Thank you-
Bob
Black 2004 A4 (under powered and cute as hell).
- by Bob - 03/05/2010

I've been meaning to write a review for Independent Audi for awhile now so this is long overdue. I've now had my car serviced by Fares 3 times and all 3 times, I've come away feeling really good about doing business with him. I've had 2 window regulators changed, brake pads replaced, oil, filter and lube services done, among other things. Each time, Fares provided top-notch service. When I discovered my brake lights were out one time, I pulled into Independent Audi without calling ahead and Fares immediately stopped what he was doing, popped new brake lights in for me free of charge, and sent me on my way within minutes. The benefits of working with Fares instead of Rusnake Audi are numerous, including reasonable pricing.
Fares to me is professional, trust-worthy, and reliable. In May of 2007, I had my car serviced by Rusnak Audi, and by chance, the technician who worked on my car was Fares. If he was qualified to service Audis at the dealership, you can bet he will take care of you at his own shop.
- by Peilun - 01/04/2010

This is the best thing that ever happened to me! Having found Fares gives me so much peace of mind because I am 200 % positive that my VW is in excellent hands and that I am dealing with an honest technician who totally knows what he is doing. Highly recommend, these guys are very and I mean VERY professional.
I would have given them 10 stars if it were possible! 10 stars all the way!
- by Scott - 12/07/2009

Highly recommended! Great customer service. Very Clean and Professional. Had a better experience than the dealer.
- by CEO - 11/08/2009

I took my 2005 Audi A4 to Independant as my last hope and now I couldn't be happier. I was ready to burn that car!!!, but Fares fixed it all up and it runs just like new now!! This is thee best place to take your car, Fares and Silva are great honest people that are so hard to come by these days. The work is excellent, prices are great and you feel so good when you pick up your car knowing they've fixed it right the first time...Thank You Silva and Fares!!
- by Sarah - 10/28/2009

I have been taking my Audi A4 to Independent Audi & Vw Service since my warranty ran out and could not be happier!
Fares is very knowledgeable and professional. He always takes the time to explain what they will be doing to your car whether it is a service or a repair.
I also enjoy talking with Sylvia when I call in for an appointment or to ask a question, her customer service skills are excellent!
- by S Lang - 10/06/2009

I have been using Fares and his team for a couple of months to look after my VW beetle and cannot speak highly enough of them. They go out of their way to provide excellent service and advice, but do not charge and arm and a leg. They also use quality parts; not off market or second hand parts that wear out just after the (so called) warranty expires. Other local VW repairers may be nice guys but Independent Audi and VW Service is the real deal!
- by Ozefish - 08/18/2009

This is my first review- I felt compelled to write something because I'm so pleased with the service at Independent Audi and I know how frustrating it can be to find an honest mechanic.
My wife has a 2003 Audi TT. It's a nice car, but it requires a lot of attention to keep it happy. Fares has been looking after the car for a couple of years now, so I think I have a good sense of his business practice.
The garage is clean and organized, everyone who works there is polite and professional, and Fares works to keep costs as reasonable as possible. I trust his opinion and I trust the integrity of the work he does.
It's also great that Fares and his wife are very personable, and genuinely interested in their clients.
I've been very pleased with my experience and I recommend Independent Audi without reservation.
- by lansing - 08/12/2009

Yes, his name is Fares and he is great, indeed.
We use to go to Steve's Independent Volkswagen & Audi Service or Steve's Garage down the road on foothill but we realized we were taken for a ride after two years of going to them. When the owner of steve's garage told us "you need to get rid of your piece of junk" instead of fixing the problem and charging us 2,000 dollars of work we knew it was time to turn to somebody else, someone dependable.
That person is Fares of Independent Audi & VW service, inc. We took my wife's 2001 VW jetta to Fares and right away he made room for us in his very clean garage and was very cordial and kind to us. He found what the problem with car was and quoted us a very low price and kept his word.
When it was time to pick up our VW, after the work had been completed, we took the car home and he said "pay me tomorrow, I need to explain a couple of things about the car to you". My initial thought was: what a way to build trust with your clients. I just met Fares and he is trusting that I will come again to his shop. You know what? Fares is completely right I will keep coming. I don't have a VW or an Audi, only my wife, but with mechanics like Fares I'm considering buying an Audi so I can have Fares at Independent Audi & VW Service, Inc. maintain it.
Final thought: Don't go to Steve's Independent Volkswagen & Audi Service. You need to go to Independent Audi & VW Service, Inc. and ask for Fares. He will take care of you.
- by Juan J - 07/31/2009

Go here only if you want quality work on your car by people who care. Otherwise go to any of the other LA area shops or dealers who will charge more for far less. Feres delivers!
Thanks again for all the quality work on the S4 and taking care of the small and big repairs.
- by latwinturbo - 07/31/2009

I just picked up my car and felt something I didn't expect; Delight. Fares runs an exceedingly professional shop. Easy to talk to, courteous, prompt, I just found my new mechanic. He came in 55% below the dealer quote for the repair, had the car washed, vacuumed, and waiting for me with the AC on. That was a nice touch. I have no hesitation recommending him to anyone else.
- by Jennifer P - 06/26/2009

This is a great operation. I purchased a used Audi, and Fares was great at rushing to inspect it for me. He (and SIlva) then made every accommodation to service the vehicle for me. They even came in under their estimate for a major service interval. They were a pleasure to work with, and do great work. Do not hesitate to take your car to them, they will not disappoint. I wish all service centers were like this one.
- by gregorydmelton - 06/19/2009

Go Here To Service Your Car !!! Don't go anywhere else these guys are the best . Do not go to the dealer these guys are way better. Service is great. I did an oil change at my friends shop he couldn't reset the oil service light for me called them and they did it for free no charge. Great people.
- by Ptn169 - 06/04/2009

I JUST HAD MY BRAKE FLUID CHANGED FOR MY 07 A4. IT'S BEEN 4TH TIMES SINCE I BROUGHT MY CAR TO FARRES, EVERYTIME I BROUGHT MY CAR THERE, I CAME BACK WITH COMPLETE SATISFACTION!! PEOPLE TELL ME I HAVE OCD OR HAVING A PMS WHEN IT COMES TO MY CAR BUT WHENEVER I BRING IT TO FARRES I JUST SIT BACK AND RELAX...NOT EVEN WORRIED SINGLE SECOND NOR NEED ANY QUESTIONS TO ASK BECAUSE HE'S SOMEONOE THAT YOU CAN REALLY TRUST AND QUITE HONESTLY HE'S NOT IN FOR THE MONEY...OF COURSE WHO DOES BUSINESS W/O MAKING MONEY!?! BUT HE HAS A PASSION AND WITH THE BELOW INDUSTRY'S AVERAGE PRICE WITH TOP QUALITY SERVICE YOU NEED NO QUESTIONS TO ASK..THANK YOU FARRES!!!!
- by keith - 04/14/2009

Yesterday I took my car to Fares and crew at Independent Audi and VW Service and once again was so very pleased with their work. I feel confident in the service I receive and they are genuinely the nicest people. They could have recommended all kinds of work for my car, but told me all I needed was an alignment. It’s nice to have a place you can trust. Thank you to Fares, Silva, Nick and the rest of the people who work there.
- by John - 04/14/2009

I HAVE AN A4 AND EVERYTIME I WOULD HAVE PROBLEMS WITH IT I WOULD CALL FARES AND EXPLAIN WHAT WAS GOING ON AND HE KNEW RIGHT AWAY WHAT WAS WRONG. I TOOK IT TO HIM AND IN LESS THAN 5 MIN MY CAR WAS FIXED.. A BROKEN PART IN MY CAR WAS ALSO FIXED IN NO TIME. THE WORK IS DONE PERFECT AND NOT SLOPPY AND HE GIVES A REASONABLE PRICE. HIS SERVICE IS GREAT AND I WILL BE GOING BACK NEXT TIME.. ; ) YOUR THE BEST FARES!! : )
- by ANGIE - 03/02/2009

I RECENTLY BOUGHT A WOLFSBURG JETTA. LOOKING FOR A COMPETENT MECHANIC, I FOUND FARE. I WENT TO HIS ESTABLISHMENT FOR AN OIL CHANGE, AND NOT ONLY WAS AN OIL CHANGE GIVEN, BUT HE ALSO ROTATED THE TIRES (NO CHARGE). I REALLY BELIEVE IT'S VERY DIFFICULT TO GET A GOOD MECHANIC. IN MY OPINION HE'S NOT JUST A MECHANIC, HE DEFINATELY A TECHNICIAN. READY FOR ANY PROBLEM. I TELL EVERY0NE THAT HAS A VW/AUDI TO TRY HIM. BEING OPTIMISTIC FOR GOOD VW/AUDI CARE A GAMBLE. TO BE SURE, SEE FARES.......HONEST,AND VERY REASONABLE..
- by Santa Monica Contemporary Ballet - 02/11/2009

Top Notch Quality Service! That's all I have to say! I am so happy having found Fares, an extraordinary technician who provides an extraordinary service and quality of work...at a very reasonable price..... What can I say, you have to go and experience it yourself and you WIll know what I'm talking about! No doubt about that!
God Bless you FARES!
Antoine!
- by Antoine Bezdjian - 02/09/2009

I started coming here about 1 year ago, just shortly after Fares' grand opening. The word to describe my first and every experience thereafter, would be genuine. Fares is not only superbly skilled as a mechanic, he carries with him a professional staff who falls second to none. In my short 32 years of life, I have met very few trustworthy and honorable people on a first impression-let alone, a mechanic who upholds these traits. After reading these reviews, it is no surprise that others share his integrity with me, rescinding the phrase, "It's so hard to find a good mechanic you can trust." If you are looking for somewhere or someone to take your vehicle to, look no longer. I travel from Chino Hills and would triple the drive without thinking twice about it. Fares' recommendations are forthright and straightforward. I congradulate him on a successful first year and it is an honor to know him and his wonderful wife, who both run the business. Personally, I think he should change the spelling of his name to "Fair-es" ! ;) Although, there is one drawback that hinders all of us who have recently dedicated ourselves to him...
There can only be one.
Fair-Fares, Rock on!
- by Art - 11/28/2008

LISTEN UP PEOPLE. If you live within 50 miles of Independent Audi & VW Service, Inc. you are crazy to take your car anywhere else. The owner, Fares is a former Rusnak top-notch mechanic who is highly skilled and he has assembled a team that will blow your mind. You will know immediately that you are not being scammed because the level of skill is matched by their integrity and honest approach. It is rare to see anymore, but Fares and his wife Sylva have built a business caring about their reputation. They will do everything to make sure you are completly satisfied. I could not recommend Independent Audi & VW Service, Inc. more highly and thank them for being in business.
- by Grateful customer - 11/19/2008

I drive an Audi S4 Convertible that's still under warranty but was looking to add on some aftermarket goodies. I wanted to change the factory exhaust among other things and Fares from Independent Audi came highly recommended. I asked around because my car was purchased and serviced from Rusnak Audi in Pasadena where Fares worked before. Needless to say, the guy knows his stuff and worked on much higher end cars than mine at Rusnak. I took my car to Independent Audi and am very happy with the quality of work peformed and even more, at a reasonable price! BUT WAIT - THE MOST IMPORTANT REASON WHY HE WILL BE SERVICING MY CAR FROM NOW ON is because of his honesty and integrity!! He could have sold me a bunch of other things that I would have willingly purchased to increase the performance of my car but he didn't. He told me I would be wasting money and "while he wanted the business, he couldn't in good conscious" recommend I purchase those particular products. He could have made a lot more money off of me but he didn't. An expert mechanic with integrity? Now that's a contradiction if I've ever heard one! The fact of the matter is that's it's true! I had never met Fares and I was literally off the street and I feel he treated as if he had known me for years. I can't recommend him enough. It's good to know I have a mechanic I can trust once my warranty runs out. Give him a try, you'll see what I mean.
- by creinoso - 10/11/2008

Excellent work! I had been previously going to my local vw dealer and paying outrageous prices for maintenance and repairs. One incident had come up where I needed to have my computer system checked and I had called the dealership and they wanted to charge me $150 just to diagnose the problem. I was extremely upset since I had been giving them all of my business since I had purchased the car. It was the best thing for me, I found Independent Audi on Yahoo. Well, it's been two vists since...Once for my 70k service and then for a brake job. I just made an appointment for this Saturday for some maintenance. Personally, for the service, knowledge, quality and pricing, I am willing to drive the distance to a private automotive shop that works exclusively with Audi & VW. The dealers charge way too much!!! Independent Audi provides Audi/VW parts, not third party parts! Be weary of independent shops that price extremely cheap - they are giving you third party parts. Give them a shot! You will not be disappointed.
- by Robert - 09/08/2008

The best thing that ever happened to me and my Audi was when I discovered Fares. And this was back in 1997. He has been working on my cars ever since and I would travel extra just to have him work on my car! I think the most important thing about a mechanic and for any type of repair is to be able to establish trust and I trust Fares completely. Most of the time it's just normal maintenance but I'm sure because of Fares' recommended preventive maintenance I have not had any major problems. If you want to be talked down to and ripped off go to a dealer. If you want quality service at very reasonable prices go see Fares. One more thing I must add is that anyone can go to a school and pass some tests and throw a certificate on the wall. That doesn't make somebody a good mechanic. It takes experience and dedication to be a great mechanic which Fares is. But if certification is important for you Fares has those as well!
- by Onnig - 09/06/2008

I took my Audi in to get serviced for a major service. I got better service then at the dealership but, for about half the cost! They have Audi trained and certified technicians working there that made me feel very comfortable about leaving my car in there hands. The car runs great now.. I would definetly recommend it to anyone over the high dealership fee's and hassles. I recommend that you ask for Fares! He will take great care of you.
- by Danny - 09/06/2008

Best service ever, top notch quality will not go back to the dealer
- by cuatroanillos - 08/08/2008

excellent service for my audi! They were both friendly and knowledgeable. Provided an accurate time/cost estimate and delivered as promised. Would definately recommend.
- by jeremy - 07/31/2008

Wouldn't take my A6 anywhere else. Fares is a great, trustworthy mechanic that knows his stuff. Will be recommending him to all my fellow Audi owners.
- by DoubleUSquared -

This was the absolute best place I have ever gone to for any kind of servicing to be done to my cars. I have had a good share of cars in the past and have been to all types of mechanics and body shops from private shops to huge dealerships and let me tell you nothing comes anywhere close to the level of professionalism and service that I received with Fares. He is the true doctor of cars but the only exception is, unlike medical doctors, Fares always, I repeat "ALWAYS" has a cure for your car no matter the situation. I refuse to get my car serviced anywhere else now. Even if my car has free scheduled maintenance, I still take it to Fares, because I care about the long term life of my cars and know it will have added value for the future if I ever decide to sell my car. I have yet to see one of my referrals complain or say anything but wonderful things about how Fares takes care of their cars. Fares always goes the extra mile without hesitation when you need him to. Like the one time I absolutely needed servicing done to my car because I had planned a long distance trip with my family the next day. I approached Fares with my situation very last minute, it was actually past business hours, and Fares still was able to understand how important this trip was for me and my family. He personally reassured me and my family that we had nothing to worry about or be afraid of going on this long distance trip because he would have the car ready for us in perfect condition ready for our vacation by the next day. This gave me and my family peace of mind and therefore my family and I were able to enjoy our vacation. Just remember the longer you wait, the more you hurt your car so don't waste any more time and money and go see Fares!
- by Never Follow - 07/24/2008

Knowledgeable, and extremely friendly. Almost felt like i was taking my car for a spa treatment. Got my timing belt done, and a major car service. Fares gives great prices (a steal compared to the "stealership). Owner used to work at an Audi dealer, so he knows his stuff......

Totally recommend!!!
- by June - 07/09/2008

They are very fair, friendly and knowledgeable about Audi's. The owner is an Audi factory certified technician. I just had a major engine rebuild on my 2002 A6. It has never sounded better or run smoother. I will be going back for my regular maintenance.
- by itsbb - 05/28/2008